The struggle for the healthcare industry which currently focuses on improving its systems and also provide teamwork has arisen from the patient safety movement and is creating an emphasis upon the values and skills provided by the conflict management and ADR fields. While the magnitudes of conflict situations differ depending on an individual's position within the organizational structure - many of the skills needed to disentangle from the escalating personal agendas remain the same regardless of one's organizational position.

Accommodating the widely divergent number of healthcare stakeholders is difficult. The fact is they all view the healthcare system from their own distinct perspective. These stakeholders include physicians, nurses, administrators, risk managers, social workers, insurers, employers, lawyers, patients and legislators among others. By blending the values of conflict management with the skills of coaching and training to these distinct perspectives it can again be possible to regain the public's trust and thereby show that the patient's safety and well being is the paramount concern.

Some of the techniques to be deployed during consulting services have been utilized in close cooperation of our conflict management experts together with the knowledge of the business develpment team.

• assess the composition of the internal and external groups
• assessment discussed with the leadership group
• issues, interests and goals are defined by consensus among all stakeholders
• collaborate the organization's mission/goals with employee work life satisfaction
• survey leading to action plans
• consultants assist to formulate detailed plans for each engaged group
• budget to provide required human resources
• transparency of nonproprietary information
• accountability
• reinforcement of the mission/goals and employee work/life satisfaction at each meeting
• focus upon patient/customer satisfaction and financial profitability through efficient system outcomes and employee satisfaction
• listen and learn to understand what is important for employees and their need to deliver safer patient care. This builds trust which is the foundation for mutual problem solving.

  You instantly become the recipient of 515 years of combined experience. You learn what does and doesn't work and why. Our ideas have been crystallized from both academia and the business world to advance conflict management and obtain quality outcomes.

  Our experts have been appointed by governors to head commissions; serve on various boards, published in peer review journals, helped to further develop health, mental health, substance abuse programs, pioneered development of numerous organizational programs, served as a United States Attorney and also have been former CEOs and Presidents as well as Mediator of the Year in ADR organizations.

  All of this experience is here for one purpose; to serve your needs. We eagerly look forward to help mediate and resolve healthcare disputes and develop safer patient care systems at all levels when asked. Helping people is the very essence of our being. We do not tolerate anything that would deflect us from this goal.

  People need solutions and search for ways to make decisions to better solve their problems. There is a better way to both address your concerns and needs, and have both you and your employees feel good about the solutions. Our primary purpose is to bring great benefit, not take your money, and give you a great result for what you are doing. Let us show you what we do and how our system works to be of value to you, your company, and the employees whom you continuously seek to help. They are the solutions that address your concerns and allow you to come to your own conclusions. All the very best to you for now and always.

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